Refunds & Return Policy
Mass Nutrition Australia Pty Ltd (ABN 71 616 671 795) (we, us, our, or Mass Nutrition) makes every effort to be fully transparent at all times. Accordingly, we have developed a Refunds & Returns Policy to ensure that you are fully aware of your rights with respect to refunds and returns.
Returns and refunds
If you are concerned about your entitlement to a refund or exchange, we recommend that you read on to learn about your rights and our obligations to you.
Your entitlement to a refund or exchange
You will be entitled to a refund or exchange where we are required to do so under any relevant laws.
In the event that you believe that you are entitled to a refund or exchange, you must provide us with:
- your full name and address;
- the original order number; and
- the reason for claiming the refund or exchange.
You will not be entitled to a refund or exchange on a personalised or customised order where you have simply changed your mind.
Returning products to us
Once your request to return a product has been processed and accepted, you will be provided with email confirmation authorising the return.
We reserve the right to assess the condition of a returned product prior to providing a refund or exchange. This may result in a refund or exchange being refused by us.
Return delivery charges
We will not be responsible for lost, stolen or damaged return deliveries. We recommend that you return the product to us via Registered Post so that the delivery can be tracked, and that you take out shipment insurance.
Provision of refunds or exchanges to you
After assessing the condition of the returned products and if your refund is approved, we will send you an email confirming that your refund has been issued. Refunds will generally be processed within five (5) business days of our receipt of returned products.
All refunds will be issued via the same payment method used to purchase the products. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within seven (7) days of us notifying you that a refund has been issued.
Address for returns
Please send returns to:
Mass Nutrition Australia
Unit 3, 9 Premier Close,
Wodonga, VIC 3690
Please email us if you you have any questions regarding our Refunds & Returns Policy